FAQ on Loh Eben Ong and Online Issues

If you face issues (technical or otherwise) in using our webforms, or utilising some of our online features, often times, these are either due to human error or technical issues beyond our control.

Webpages contain numerous codes and scripts to enable them to appear and run properly in an internet web browser. There are numerous internet web browsers, such as Microsoft's Internet Explorer; Google's Chrome, Apple's Safari, Apple's iPhone/iPod/iPad Safari and Firefox. Each webpage can appear and/or function differently on different internet browser. Different versions of a web browser may also affect the appearance and/or functionality of a webpage.

Our website should be able to work properly on most major web browsers (mostly the later versions). However, based on our experience, there are still occasional technical issues that may arise as different web browsers are built differently. Therefore, they may have compatibility issues, and much is dependant on the scripts used in a particular webpage. For example, Apple's iPhone IOS 4's Safari does not support flash.

Other than web browsers' compatibility, the issues (in using the functions) may be due human error (ours) or resulting from updating/upgrading of our software/scripts in this website. We do perform maintenance / upgrading works from time to time.

Some of Issues that may arise are:-

1. printing issue through the print icon
2. email issue through the email icon
3. pdf issue through the pdf icon
4. certain fields do not appear in forms
5. cannot submit web-forms
6. webpage appears distorted
7. flash does not appear

If you face any issue, you may wish to try to use a different internet browser, or email us to let us know so that we can resolve the issue expeditiously.

Your feedback is extremely important to us, as our objective is to keep this site as interactive as possible, but at the same time, useful and user friendly to our many users.

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